Smart Start Toys endeavours to offer the highest quality of products and service. If you are in any way dissatisfied with any of our products, the item can be returned within 10 days of receipt, unopened and in its original condition, and we will provide a full refund. Please remember to obtain a proof of posting and please include all your correspondence details within the parcel.
Please note that we can only offer refunds for opened items if they are defective. Please contact us first before returning a defective item.
Except in the case of a defective item, the customer cannot be reimbursed for P&P or returns postage as this is a direct cost.
This does not affect your statutory rights as a consumer.